Terms of service

Draft for legal review. Replace the company's legal name, BIN and governing-law details before publication.

1. The service

MyDesk provides a cloud platform for creating, routing, approving and electronically signing corporate documents (the "Service"). The Service is offered to organisations; individual users act on behalf of their organisation.

2. Accounts

The organisation is responsible for its users, for keeping credentials confidential and for the accuracy of data entered into the Service.

3. Plans and payment

Starter is free. Business is billed monthly or yearly in advance; prices are shown on the pricing page and exclude VAT unless stated. Enterprise terms are set out in a separate agreement.

4. Electronic signatures

E-signatures made with a qualified electronic signature certificate have the legal force of a handwritten signature under the Digital Code of the Republic of Kazakhstan (Art. 61). Signatures made with simple electronic signatures are valid where the parties have agreed to them.

5. Your data

You own your documents. We process them only to provide the Service, as described in the Privacy policy. You can export your data at any time.

6. Acceptable use

Do not use the Service to break the law, infringe others' rights, or interfere with its operation.

7. Availability

We target 99.9% monthly uptime for paid plans and publish planned maintenance in advance. Service credits for Enterprise are defined in the SLA.

8. Liability

To the extent permitted by law, MyDesk's liability is limited to the fees paid in the 12 months before the claim. We are not liable for indirect losses.

9. Termination

You may cancel at any time; paid periods are not refunded pro rata unless required by law. We may suspend accounts that breach these terms.

10. Governing law

These terms are governed by the laws of the Republic of Kazakhstan. Disputes are resolved in the courts of Almaty.